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Welcome to Space City Tech....your place for discount technical support, and continuing technical support for equipment which is out of warranty or "end of life".

We continue to support all versions of Windows and Macintosh computers and hardware regardless of age. Our experts have over 20+ years in the field.


Click CONTACT A TECH, and we will get back to your immediately!





How to fix Excel 2013 opening a thin minimized window

A very frustrating problem I had with Microsoft Office 2013 was when I opened documents in Excel, they opened with a thin ribbon minimized window, like the picture below.



There is a simple way to fix this. Try the steps below.


1:) Open up any document in Excel, it will open with the minimized window like above.




2:) Right click on the ribbon minimized Excel window and click SIZE, you will get the size familiar arrow







3:) Move the windowssizearrow icon to the edges of the minimized window and drag it around as necessary to expand it to a large enough window like the above and below examples.




4:) Close the windows using the close button, and it will save the new window size. From then on, Excel will open with that size. This should fix your problem. It worked for me.



How to setup a network printer at home

Many people buy printers with an RJ-45 (Ethernet jack) and don't really understand that if they physically attach it to their home router that it will become available to every device (even wireless, including smartphones) on their network. We recommend HP printers with a built-in Ethernet network jack, like the model pictured below.


The method outlined in this article should work with almost all network based printers


Hooking it up is easy, here are the steps.

1:) First make sure your home router is a model that has a 4 port switch on the back. The picture below is of an ASUS home router with a 4 port switch. Yours should be similar. If you have only a CABLE or DSL modem from your Internet provider, you will most likely need to purchase a home router with 4 port switch. Some models from Comcast already have this.

Note: The red Ethernet patch cable is hooked from 1 of the 4 ports to the back of the printer



2:) Connect this cable from the 4 port switch, (not the WAN port, this should be plugged to your cable or DSL modem), and then plug that Ethernet cable to the free Ethernet port on the back of the printer. Then power cycle your printer, or turn it on.



3:) GET THE IP ADDRESS TO YOUR PRINTER. Usually just plugging the printer to the switch will automatically assign the IP address. The best way to do this is to print a config page.

Some printers automatically give a config page when you turn them on, but most will require that you either hold down the main paper feed button, like in the HP model below or there is a special button you have to press to get this.

Models with LCD screens will display it on the screen. You may not need to know this at all as most software these days will scan the network for your printer.


I am holding the paper advance button (green button) on HP laser printer for 15 seconds to get my config page.

Here it is, I need the IP address, which I have circled in RED.



Usually the IP address will be something like or, the last number is the only one that changes on home routers. Mine is a which you won't see at home. This is important because allot of printer software will either scan the network or allow you to put in this address up front, which makes the installation quicker.




4:) Install your printer software and either input the IP address when asked, or let it scan your network. In the case HP printers, you can also download HP Eprint for smartphones, and if your phone is attached to your home WIFI it will automatically pick up the HP printers on your network.

Here is a pic of my HP Eprint picking up the HP printer on our network.


I also downloaded an APP for Android, called PrintBot, it supports thousands of printer models and lets you print straight to the printers IP address. The IP address of your printer is a handy item to have.

If you find this articles helpful, bookmark this page, and please tell your friends.




How to force printers online and cause greyed out offline printers to go online by changing SNMP settings

A well known issue with many Windows print drivers is that the printer randomly goes offline, and in the printers and devices box, the printer will show to be greyed out and offline.

This behavior is partly to blame on the fact that Windows turns on SNMP in the driver by default. SNMP, or
"Simple Network Management Protocol", is a protocol used to monitor and manage network devices such as switches and routers, and other network peripherals like printers.

This problem can occur if SNMP is being blocked accross WAN and LAN networks via router firewalls or rules, and also via power saving modes built into most printers, that when the printer goes to sleep, or places certain aspects of itself to sleep that SNMP, which is monitoring the connection, will tell Windows that the printer is offline, and thus jobs will stack up and not go through.

If you are on a large corporate network that spans many complexes or sites, blocking of SNMP is the most likely problem.

Users may have discovered that resetting the Print Spooler under SERVICES will make the jobs go through. This does work, however it is annoying and cumbersome and creates allot of issues if the printer is being shared from Windows Server.

The easiest way to stop this behavior is to disable SNMP in the driver as its not really needed.

This quick fix should work for most printer brands.

Here are the steps to turn of SNMP on Windows 7. The procedure should be roughly the same for all other version of Windows.

Step 1:  Goto Devices and Printers either from your CONTROL PANEL or from the START menu if your using Windows 7, or Windows 8.1.



Step 2: Locate the printer icon for effected printer and right click on the printer, and choose PRINTER PROPERTIES.





Step 3: Once inside the PRINTER PROPERTIES dialog box, choose PORTS at the top, and find the port that is associated with your printer. It should say the name of the correct printer next to the PORT type.



Step 4: Click CONFIGURE PORT and then you will get the port settings dialog box, and at the bottom should be the setting for SNMP. Uncheck the box next to SNMP. Click OK, and then click CLOSE on the underlying PORT box. This should take you back to the Devices and Printers box. If this has worked the printer will go from being offline and greyed out to being online.


Step 5: The printer should now be online and not greyed out. You can perform a test page to check functionality.





Have you lost your Windows installation CD/DVD?

If you have lost your Windows CD or DVD, and cannot re-install Windows there are alternatives.

Space City Tech can recover your CD/DVD for you.

Space City Tech can recover your installation code if you have lost that to.

If Windows cannot be re-installed because of any licensing issues, lost CD’s, lost license stickers, or you just don’t want to have to pay for a newer version of Windows, Space City Tech can install the latest version of Ubuntu Desktop for you also.

Ubuntu Desktop is a free version of the widely used Linux operating system. It is a great alternative to Windows, especially on older computers, or on computers for children were constant virus, spyware and adware is an issue, and the Ubuntu operating system is practically immune from viruses.

Here is a picture of the operating system. It comes preloaded with Firefox as the web browser.


Space City Tech can install this operating system and customize it to your needs in as little as an hour. This is a great operating system if you mainly use you computer for Internet related use, such as checking email, Facebook, word processing, and web browsing.

Click on the Contact Support page and send us a message if interested.


How to “show desktop” on Windows 7 and 8, shake the Title Bar!

There are numerous ways to show the desktop on Windows 7 and 8, and some new ones that are often overlooked.

How to Show your Desktop

The easiest way of course is to click on the “show desktop” bar, in the notification bar area next to the clock in the lower right hand corner. In this picture below, look at where the red arrow is pointing.




There is an often overlooked but really neat feature that is built into Windows 7 and 8. This feature is not included Windows 7 Starter or Home Basic,

Shake the Title Bar

By simply grabbing the Title Bar at the top of any window and shaking it side-to-side, you can minimize and maximize all the other open windows all at one time. The image below shows where to grab, and shake.



Other Handy Windows Shortcut Keys


Press the Windows logo key Picture of the Windows logo key +D. To restore minimized windows, press the Windows logo key Picture of the Windows logo key +D again.
Press the Windows logo key Picture of the Windows logo key +M to minimize open windows, and press the Windows logo key Picture of the Windows logo key +Shift+M to restore them.
Large MS keyboard

Some useful shortcuts to the Control Panel, Shutdown, and Startup Menu for Windows 8 and Microsoft Server 2012

Starting with Windows 8 and Microsoft Server 2012, Microsoft removed the Shortcuts for Shutdown, Restart, Control Panel, and the Startup Menu.

Here are some useful shortcuts to get to all this and more.

If you press WINDOWS KEY + X, this will bring a menu were the START button used to be, with shortcuts to all the missing buttons.

Also you can press WINDOWS KEY + I, and this will bring up the left hand side menu with shortcuts for Control Panel and for Shutdown,  Power Off, and Restart.

Large MS keyboard

Large MS keyboard

If you want to get to the STARTUP menu to add items you would like for Windows to load at startup, the easiest way is to do this through the RUN box.

Instructions for accessing the STARTUP Menu on Windows 8 and Microsoft Server 2012.

1: Press WINDOWS KEY +R, this will bring up the RUN dialog box.

2: Type into the RUN dialog box SHELL:STARTUP

Once you press enter is will automatially open the entire folder to the STARTUP folder, the very same you had on all versions of Windows up to but not including Windows 8.

You can then paste shortcuts into the box.




How to upgrade to Windows 8.1 from Windows 8 and restore some legacy functionality to Windows 8

Help, the START menu is gone! How do I get to the CONTROL PANEL, how do I SHUTDOWN? What was Microsoft thinking?

(Here is a link to our article with some helpful shortcuts to geto allot of buttons that have been removed.)

If you find yourself in this situation, your not alone. Allot of people were so frustrated with the interface for Windows 8, Microsoft had to come up with the 8.1 patch in order to make it more like the older versions Windows.


You will need to register an account with the Microsoft for new product downloads and certain types of downloads such as the Windows 8.1 update.

If you would like to upgrade to 8.1, here is the link to Microsoft website.


Space City Tech recommends people upgrade  to Windows 8.1 if the computer is a desktop and has no touchscreen.




Space City Tech will continue to support older version of Windows and other end of support life products

Space City Tech is proud to announce that it will continue to support end of life products by Microsoft and Apple as well as other products and devices that the manufacturer no longer supports.

We have special rates for those who would like to upgrade to Windows 7 or Windows 8 and would like to migrate all their data from their old Windows XP computer.

We will continue to remove viruses and malware as well as update older versions of Windows such as Windows XP against current and future security threats.

Space City Tech is committed to protecting your computer from all cyber threats!

Space City Tech Support Staff



Windows reports “unidentified network” “no internet access” in the task bar

Symptom: I can connect to the Internet but I keep getting an error in the lower right hand corner telling me I don’t have internet access.

Starting with Windows Vista, Microsoft added a service called Network Connectivity Status Indicator (NCSI) service. NCSI does not log anything into Event Viewer.

NCSI (Network Connectivity Status Indicator) or Network Awareness is unable to test for certain websites, and even though you can surf the web, NCSI cannot test for specific sites.

The error occurs because Windows cannot access and verify website that were pre-programmed by Microsoft to test for Internet access.

If you have a content filter in place such as Sonic Wall or other types of filtering to remove objectionable material, most likely certain websites and addresses are being blocked.  The information is supplied to the user by NCSI (Network Connectivity Status Indicator), or Network Awareness.

Network Awareness queries DNS for a host name, and then connects to that host name via HTTP. Content filters are designed to block web traffic that has not been permitted. This is the main cause of the error “No Internet Access” to be displayed.

The Steps Windows takes to test Internet Access are as follows:

1: The computer will query DNS for “” and ensure that it resolves to “”.

2: If DNS is functioning, Windows will request the following web address “” to ensure that it results predefined text: ”Microsoft NCSI”.


How to fix this error:

1: ensure the computer can query the DNS records and Windows can access the website;

2: use a registry entry to disable this feature in Windows.


Disable Via Registry Entry

To disable this feature you will have to modify the registry with this value:


Under the “Internet” key, double-click “EnableActiveProbing”, and then in “value data” type “0”.

The default for this value is 1. Setting the value to 0 prevents NCSI from connecting to a site on the Internet connectivity checks.